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STORE POLICY

CUSTOMER CARE

Fairy Fortress prioritizes exceptional customer care to ensure a magical shopping experience:

  1. Responsive Support: Our dedicated team is available via phone, email, and live chat to assist with inquiries, sizing, and order tracking.

  2. Easy Returns: We offer a hassle-free 30-day return policy, with free exchanges for size issues.

  3. Size Guide: A detailed, easy-to-use size chart helps parents choose the perfect fit for their children.

  4. Care Instructions: Each item comes with clear care instructions to maintain the quality of the garments.

  5. Personal Shoppers: Virtual styling sessions are available for personalized outfit recommendations.

  6. Customer Feedback: We actively seek and implement customer suggestions to continuously improve our products and services.

  7. Local Language Support: Our team communicates in Urdu, Punjabi, and English to cater to all customers in Bahawalpur and surrounding areas.

  8. Order Updates: Customers receive regular updates on their order status via SMS and email.

PRIVACY & SAFETY

  • Data Protection:

    • Strict adherence to Pakistani data protection laws

    • Secure encryption for all customer data

    • Limited data collection - only essential information is gathered

  • Payment Security:

    • PCI-DSS compliant payment gateway

    • Multiple secure payment options including cash on delivery

    • No storage of full credit card details

  • Child Safety:

    • All clothing materials tested for safety and non-toxicity

    • Age-appropriate designs to ensure comfort and unrestricted movement

    • No small, detachable parts in clothing for younger children

  • Online Safety:

    • Parental consent required for accounts of users under 13

    • No public profiles or sharing of children's photos without explicit parental permission

    • Strict moderation of user-generated content (if applicable)

  • Transparency:

    • Clear, easy-to-understand privacy policy

    • Regular updates to customers about data usage and security measures

  • Third-party Verification:

    • Regular security audits by independent firms

    • Compliance with e-commerce safety standards

  • Customer Education:

    • Resources for parents on online shopping safety

    • Tips for maintaining children's privacy while shopping online

  • Secure Packaging:

    • Discreet packaging to protect customer privacy during delivery

WHOLESALE INQUIRIES

Fairy Fortress welcomes partnerships with retailers looking to bring our enchanting children's fashion to their stores. We offer attractive wholesale options for businesses throughout Pakistan and beyond.

Key Features:

  1. Competitive Pricing: Bulk order discounts to maximize your profit margins

  2. Minimum Order: Flexible minimum order quantities to suit businesses of all sizes

  3. Product Range: Access to our full line of magical children's wear

  4. Customization: Options for custom labeling for select bulk orders

  5. Seasonal Collections: Early access to upcoming seasonal lines

  6. Marketing Support: Provision of high-quality product images and descriptions for your marketing needs

How to Inquire:​

Our team will respond to all inquiries within 2 business days with detailed information on our wholesale program, current catalog, and pricing structure.

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PAYMENT METHODS

Cash On Delivery
Online Payments

Bank Account (Meezan, ABL, HBL, ALFA etc)

Mobile Wallets (Sadapay, Nayapay, Jazzcash, EasyPaisa, Upaisa etc)

Payment Methods
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